Whitehouse Veterinary Clinic

- Many recent reviewers describe the team as friendly, welcoming, and consistently good to deal with, including long-term clients who say they would not go elsewhere. - Clinical care is often praised as reassuring and attentive, with specific appreciation for vets who explain treatment clearly and spend time answering questions. - Several reviews highlight responsive care in stressful situations, including urgent help for an unwell dog and supportive handling after surgery and during recovery.

Whitehouse Veterinary Clinic in Derry City offers care for pets and farm animals, with 24/7 emergency cover stated by the practice. Its services span routine consultations, treatment for illness, surgery, and end-of-life care. Recent feedback is largely very positive, with owners often highlighting a welcoming team, reassuring vets, and compassionate support at difficult times.

Services

•24/7 emergency care: The clinic states that emergency cover is available 24 hours a day, 365 days a year, including when the practice is closed.
•Mixed practice care: The practice says it treats pets and farm animals.
•Consultations and medical treatment: Reviews mention treatment for problems including eye infections/conjunctivitis, with antibiotic eye drops prescribed, and one recent review mentions an ear infection consultation and medication.
•Urgent appointments: One owner says their poorly dog was seen immediately despite the clinic being fully booked.
•Surgery and recovery care: Reviews describe dogs receiving significant surgical treatment followed by ongoing support during recovery.
•Euthanasia and end-of-life support: Several owners mention kind handling when pets were put to sleep, including thoughtful gestures such as a condolence card and an ink paw-print keepsake.
•Discounted neutering/spaying for eligible owners: The clinic says it works with Dogs Trust and Cats Protection to offer discounted neutering and spaying for people receiving benefits, subject to proof of eligibility.

Pricing

No published pricing information is currently available for this clinic.

People

•Lorcan: Praised by a recent reviewer for spending time on their dogs’ care, answering questions, and helping them feel reassured after appointments.
•Michael: Mentioned positively for being friendly and professional, and for diagnosing conjunctivitis and prescribing treatment that cleared the infection quickly.
•Reception and wider team: Reviews often describe the staff as welcoming, friendly, and helpful, although one reviewer reported a negative experience around billing and phone communication.

Reviews

Whitehouse Veterinary Clinic has a 4.7-star Google rating from 274 reviews.

•Many recent reviewers describe the team as friendly, welcoming, and consistently good to deal with, including long-term clients who say they would not go elsewhere.
•Clinical care is often praised as reassuring and attentive, with specific appreciation for vets who explain treatment clearly and spend time answering questions.
•Several reviews highlight responsive care in stressful situations, including urgent help for an unwell dog and supportive handling after surgery and during recovery.
•End-of-life care stands out as a particular strength, with owners mentioning sympathetic treatment, a condolence card, and an ink paw-print. A smaller number of reviews raise concerns about high costs and, in one case, a billing and administration dispute.

Reviews for Whitehouse Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 274 we track in total. Recent reviews may not be representative of overall sentiment.

Martin

2 months ago

Took my dog down for a slight ear infection £70 for 3 minutes consultation and that's not including a very small bottle of antibacterial drops, all in all £119 , this is really pushing the line of helping you or helping themselves, not good practice, should be ashamed really!!!

jordan mclaughlin

3 months ago

Lorcan has seen my dogs multiple times and is fantastic with them. He puts a lot of time and effort into their care, and is always happy to answer the many questions I have. I always feel reassured after appointments. A 5-star vet. All the staff at White House Vets are great and very welcoming.

Lesley Logue

4 months ago

Would not take my dog to anywhere else. Staff are amazing and my dog Sammy loves them ❤️

noella cartwright

Have been with this practise for over 35 yrs and highly recommend this vets and the staff. Always welcoming, friendly and can never do enough for myself and my fur babies.

Mary McCrossan

5 months ago

Brilliant service every time

Cathal Mc Laughlin

Pius Mcfadden

6 months ago

So very friendly staff, sent me a lovely card after our dog had to be put to rest

Sean Walsh

9 months ago

My dog had an eye infection so I brought her to Whitehouse Veterinary clinic. We were seen by a Vet - Michael - who was very friendly, professional and courteous. He diagnosed that she had conjunctivitis and prescribed antibiotic eye drops which cleared up the infection almost overnight, so top marks there. On my way out I paid the bill in full at reception, which for the consultation and the eye drops came to £71.10, which almost made MY eyes water. A week or so later I phoned to enquire about routine worming tablets for the dog, I was told that they would cost £60 for the treatment. I politely declined, I buy these items several times a year and I knew I hadn't been charged anywhere near that price. I called another veterinary practice and bought them for half that amount, same product, same dosage exactly - Nexgard Spectra. A few weeks later we started to receive quite formal and ominous sounding demands for £60 from Whitehouse veterinary practice. When I phoned to query this bill I was told that it was for the Nexgard treatment that I had merely enquired about and I pointed out that I didn't buy the worming tablets or receive them from Whitehouse, they were quite ''miffed '' about it but I was able to provide them with proof that I had obtained them from another vets much cheaper. I found the woman who dealt with my call to be quite indignant and confrontational. It wasn't one of the younger women from reception who were always more than pleasant towards me over the years. A few weeks later we have now received a letter - via recorded delivery no less - basically telling us to take the dog elsewhere in future. This is petty and vindictive, after all, they had made a big mistake by demanding payment for something I didn't get or ask for. Most businesses would be affronted if they made such a gaffe. More to the point, a polite apology from them would have been absolutely in order. When I phoned the woman who issued the letter to check that they had at least been able to confirm that we hadn't in fact received any such medication from them, we had merely made an enquiry by phone, the woman accepted that we didn't in fact owe them any money. She did however allege that I had been "rude" to one of the girls who had taken my call, and had caused her some distress, which is totally untrue. The woman who dealt with my call was more than capable of holding her own, quite sharp in fact. and as I said earlier she was confrontational, amongst other comments she even suggested that the other veterinary practice had sold me inferior quality or non genuine medication. So be careful. Check your bills thoroughly. Veterinary bills are steep enough nowadays without these people trying to charge you for goods or services you neither received nor ordered.

Shane can I watch funny videos

10 months ago

Fast excellent service all round, my dog was poorly and they took him in immediately even though they where fully booked up. Can't thank them enough.

Kris

1 year ago

We had to put our dog to sleep earlier this week. The staff were incredibly sympathetic and considerate. The offer of an ink paw-print as a memento was very touching and appreciated.