St Elmo Veterinary Clinic – Vets in Derry City
Clinic Overview
St Elmo Veterinary Clinic, located in the Skeoge Industrial Estate in Londonderry, is a well-regarded clinic with a Google rating of 4.4 stars based on 183 reviews. This suggests a generally positive reception among a significant number of clients, indicating reliability and trustworthiness. The clinic offers specialized services, including a veterinary nurse training facility and emergency veterinary services, providing extended hours for urgent care.
The reviews highlight the clinic's caring and supportive staff, with multiple clients praising the attentiveness and helpful nature of the team. Amanda McKenna and Rachael Rodgers both commend the clinic for its fabulous staff and exceptional service, emphasizing the trustworthiness and dedication shown towards pet care. Lisa Blackery-Prince also shares a positive experience, highlighting the empathetic approach of a vet named Agnes, who managed to alleviate her anxious dog's stress during a visit.
However, a concerning review by Sarah Mullan stands out, detailing a negative experience involving a miscommunication about emergency surgery costs. This review raises important concerns about the clarity of information provided over the phone and the emotional distress caused by the situation. While this account is a stark contrast to the overwhelmingly positive feedback, it underscores the importance of transparent communication, especially regarding treatment costs.
Overall, St Elmo Veterinary Clinic appears to be a reliable choice for pet owners in the Londonderry area, with a majority of positive reviews reflecting high-quality care and compassionate staff. However, potential clients may want to ensure clear communication regarding treatment plans and costs, particularly for emergency services.
Special Services
Animals Treated at St Elmo Veterinary Clinic
Animals We Treat
Companion Animals
Opening Hours – St Elmo Veterinary Clinic
Opening Hours
Hours
Reviews for St Elmo Veterinary Clinic
Note: Showing the 5 most recent Google reviews out of 182 we track in total. Recent reviews may not be representative of overall sentiment.
Amanda McKenna
2 weeks ago
Fabulous wee vets. Helpful and caring staff.
Amanda McKenna
3 months ago
Fabulous wee vets. Helpful and caring staff.
Rosie White
a year ago
Great experience wee dog is so confident to go here
Rachael Rodgers
a year ago
If your looking for the perfect vet for your pet, then look no further. St Elmo's is the best place for your friend. Staff so wonderful, service amazing and they helped us so much with our pets throughout the years. I recommend this place to anyone. Your pets are in good hands. Staff will give you the best advice to help your little pet and would do all they can to help them.
Rachael Rodgers
a year ago
If your looking for the perfect vet for your pet, then look no further. St Elmo's is the best place for your friend. Staff so wonderful, service amazing and they helped us so much with our pets throughout the years. I recommend this place to anyone. Your pets are in good hands. Staff will give you the best advice to help your little pet and would do all they can to help them.
Martin Boyle
a year ago
Vet today seemed very cheeky and dismissive...made me feel uncomfortable 😭... every other time vets were 100% brilliant...
Sarah Mullan
2 years ago
Awful awful! If you care about your pet don't bring them here, was talking to them on the phone about my dog being swollen in her back passage and slightly prolapsed but only slightly (due to being in heat) was told by a receptionist over the phone because they were the designated out of hours (and not consulted by the vet) that she would need a very expensive emergency surgery costing near over £3000 and it had to be paid in full on the day or else put her down?! Heart was broke because her sister from the same litter died of an illness before Christmas and she actually got an emergency surgery and treatment that took all our nest egg. Took her to her actual vet at pets at home and they told me she was a very healthy pup and the swelling can be fixed with spaying. St.elmos vets shame on you trying to bleed all that money out of someone using that kinda emotional turmoil of possibly euthanasing a member of our family for 6+ years!!! Pets at home examined her and will spay her for £300! We almost considered putting down our baby girl because we had no money to give her emergency surgery!! Shame on you!!!! I dread to think what other pets have been put down because of your emotional blackmail! You should be investigated.
Sarah Mullan
a year ago
Awful awful! If you care about your pet don't bring them here, was talking to them on the phone about my dog being swollen in her back passage and slightly prolapsed but only slightly (due to being in heat) was told by a receptionist over the phone because they were the designated out of hours (and not consulted by the vet) that she would need a very expensive emergency surgery costing near over £3000 and it had to be paid in full on the day or else put her down?! Heart was broke because her sister from the same litter died of an illness before Christmas and she actually got an emergency surgery and treatment that took all our nest egg. Took her to her actual vet at pets at home and they told me she was a very healthy pup and the swelling can be fixed with spaying. St.elmos vets shame on you trying to bleed all that money out of someone using that kinda emotional turmoil of possibly euthanasing a member of our family for 6+ years!!! Pets at home examined her and will spay her for £300! We almost considered putting down our baby girl because we had no money to give her emergency surgery!! Shame on you!!!! I dread to think what other pets have been put down because of your emotional blackmail! You should be investigated.
Lisa Blackery-Prince
2 years ago
My beautiful Cocker Spaniel is a very hesitant and anxious visitor to the team at St Elmo. Agnes (vet) took great care of Bonnie and helped to alleviate her stress. Bonnie received her vaccination and a thorough mot without trembling. She was still happy to leave but this visit was her least traumatic in her 8 years of care. Thank you to Agnes and the team who are always pleasant and welcoming!
mairead parke
2 years ago
My puppy received Excellent service today. The receptionist was extremely helpful giving me all the information i needed regarding insurance and health cover and the vet was friendly and attentive to gizmos needs making him feel calm and relaxed while getting his injections.
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